Choose Overlay or NOT below. When you are finished, save and publish the page.
nocolor
We’ve Upgraded to Serve You Better!
Things to Know
Longer Hold Times Possible
Our Contact Center is experiencing higher-than-normal call volumes. We apologize for the delay and appreciate your patience. We’re adding extra support to help serve you as quickly as possible.
Our Contact Center is experiencing higher-than-normal call volumes. We apologize for the delay and appreciate your patience. We’re adding extra support to help serve you as quickly as possible.
Get Started with the New Mobile App
Delete the old United Bank app and download the new one to access your accounts. Search for United Bank Digital in your app store. Links are also provided below for both Apple and Android.
Delete the old United Bank app and download the new one to access your accounts. Search for United Bank Digital in your app store. Links are also provided below for both Apple and Android.
Click here for our quick Digital Banking User Guide with step-by-step login instructions.
Access Online Banking from UnitedBank.com
If you previously bookmarked our old Online Banking login page, it will no longer work. To log in, visit UnitedBank.com and click Log in in the top right corner of the homepage.
If you previously bookmarked our old Online Banking login page, it will no longer work. To log in, visit UnitedBank.com and click Log in in the top right corner of the homepage.
Download our new app, United Bank Digital, using the links below!
Online Banking User Guides
Read the online banking user guides below to learn more about our new online banking platform.
Online Banking User Guide
Business Online Banking User Guide
Accessing Your Accounts After the Upgrade
Starting Monday, August 18, you’ll access your accounts through our upgraded online and mobile banking platform.
For Existing Users:
- Visit UnitedBank.com or open the United Bank Digital app
- Log in using your current username
- Be prepared to enter personal or business identifying information as requested during enrollment
- Do not select “First Time User? Enroll Now.”
- Follow the prompts to create a new password
- Use your new password for both online and mobile banking.
First-Time Users:
- Select “Enroll” and be prepared to enter personal identifying information, such as your account number, email and phone number
- Follow the steps to complete your enrollment and set up your new login credentials
Once Logged In:
- Re-enroll in Mobile Check Deposit
- Enroll or re-enroll in eStatements (final instructions to be updated prior to launch)
New Digital Banking Features
Our upgraded digital banking service is designed to make managing your money easier and more personalized.
Key Features:
- Secure login with fingerprint, Face ID, or PIN
- Real-time balances and detailed transaction history
- Mobile check deposit
- Schedule payments and send money with Bill Pay and person-to-person transfers
- Organize transactions with tags, notes, and images
- Customize your dashboard layout
Download the new app on or after August 18: United Bank Digital
Quick Help & Support Options
We're here to help if you have questions before, during, or after the upgrade.
Support Hours:
- Branches: Monday–Friday, 9 AM–4 PM
- Contact Center: Monday–Friday, 8 AM–5 PM
Call 251-446-6000 or 800-423-7026 - Reach Out to Us on Our Contact Us Page
Need Help? We’re Here for You
- Questions about the upgrade
- Assist with any re-enrollments
- Help with password resets or login issues
- Provide mobile app support
Statement and E-Statement Information
When will statements generate each month after the conversion?
- Consumer Accounts: Statement cycles will close on the 15th of each month. Statements will be generated and mailed or posted online shortly afterward.
- Business Accounts: Statement cycles will close on the last calendar day of each month.
When does this change take effect?
- The new statement schedule begins with the system conversion on August 15, 2025.
- The first full statement cycles under the new schedule:
- Consumer: August 16-September 15
- Business: August 16-August 31 (partial), then September 1-30 (full)
Will all customers receive a partial statement in August?
- Yes. All customers will receive a printed partial statement covering activity through August 15, 2025 – regardless of E-Statement enrollment.
Will existing E-Statement enrollments carry over?
- Yes.
- Note: Older E-Statements may be temporarily unavailable after August 15. We recommend downloading any needed copies before that date.
When can customers enroll in E-Statements in the new system?
- Enrollment begins August 18, 2025, when the new digital banking system goes live.
How long is the grace period to enroll in E-Statements before monthly paper statement fees apply?
- Consumer Accounts: Until September 14, 2025.
- Business Accounts: Until September 29, 2025.
Good to Know
See the quick answers below that cover common questions regarding the System Upgrade.
Q: Do I need to download a new app?
A: Yes. Search for United Bank Digital in your app store on August 18 or after.
A: Yes. Search for United Bank Digital in your app store on August 18 or after.
Q: Will my Bill Pay information carry over?
A: Yes. Scheduled payments and payees will remain intact.
A: Yes. Scheduled payments and payees will remain intact.
Q: Will my transaction history be saved?
A: Yes. Transaction history will carry over, but past eStatements may be temporarily unavailable. Download any eStatements or transaction details you may need.
A: Yes. Transaction history will carry over, but past eStatements may be temporarily unavailable. Download any eStatements or transaction details you may need.
Q: What happens to BankLine phone banking?
A: You’ll need to re-enroll and set up a new PIN. On August 18 or after, call 251-368-7979 or 800-861-8752 to get started.
A: You’ll need to re-enroll and set up a new PIN. On August 18 or after, call 251-368-7979 or 800-861-8752 to get started.