MY DEBIT CARD HAS BEEN LOST OR STOLEN
You now have the ability to suspend or freeze your debit card within the UB Mobile App via Card Manager. If you do not see Card Manager in your list of menu items, call 800-423-7026 and we will be happy to assist you. You can also report your debit card as lost or stolen within Online Banking under the Settings Tab.
If you do not have UB Mobile, please follow the instructions below:
During Business Hours: Visit or call any United Bank branch to put a freeze on your debit card and discuss options for replacement and/or any additional steps that may need to be taken.
You may be able to immediately replace your Debit Card by visiting one of our branches with Card @ Once capabilities in Atmore and Foley in Alabama or Milton in Florida.
After Hours or on the Weekend: Call 800-423-7026 and follow the prompts to report your card lost or stolen.
If you have a Debit Card that is not associated with United Bank and it is during business hours, contact the bank that the card is associated with for help. After Hours, visit the bank’s website.
MY CREDIT CARD HAS BEEN LOST OR STOLEN
To report a credit card lost or stolen, call 800-423-7503 and follow the instructions. This line is answered 24 hours a day, 7 days a week, 365 days a year. You can also call us with questions during business hours at 800-423-7026.
If you are planning International Travel, please let us know prior to your trip by calling 800-423-7026. For International Support while out of the country, please call 727-570-4849 (long distance or international charges may apply).
THERE ARE UNAUTHORIZED TRANSACTIONS ON MY ACCOUNT
If you don’t recognize a transaction, first, visit or call any United Bank Branch to discuss the circumstances and find out what steps need to be taken to clear up the issue. You may also call United Bank’s First Impressions Customer Service Line at 800-423-7026.
If you find an unauthorized transaction after business hours, please email email@example.com and we will respond to you promptly to help resolve your issue.
When fraud is suspected on an account, customers may be contacted via text/emails/voice calls. If your information has changed or you would like to confirm your contact information, please contact your local branch or call 800-423-7026.
CHECKS ARE MISSING FROM MY CHECKBOOK, THEY HAVE BEEN MISPLACED OR STOLEN
Visit or call any United Bank Branch, or call United Bank’s First Impressions Customer Service line at 800-423-7026 during business hours. You can choose to place a stop payment on a single check or series of checks. Depending on the circumstances, you may be advised to take additional steps if necessary.
MY WALLET OR PURSE HAS BEEN LOST OR STOLEN
Call the credit Bureaus to report your lost information. If you feel that there has been criminal activity involved, please report to the local authorities.
I’M PLANNING TO TRAVEL
If you plan on using your Debit Card while travelling either domestically or internationally, please call United Bank’s First Impressions Customer Services Line at 800-423-7026 to let us know that you are traveling to avoid possible interruption in service while you are out of town. You can also purchase an Advantage Prepaid Card for safer transactions both in the United States and abroad.
Credit Card Holders, if you are planning International Travel, please let us know prior to your trip by calling 800-423-7026. For International Support while out of the country, please call 727-570-4849 (long distance or international charges may apply).
I’VE RECEIVED A SUSPICIOUS PHONE CALL, EMAIL OR TEXT
Never give out personal or account information over the phone, email or text. If you receive a call that is suspicious, hang up and call the organization at a phone number you know to be correct to verify the validity (or not) of the call. If you receive a suspicious or fraudulent email that appears to have come United Bank, please forward it to our Fraud Team at firstname.lastname@example.org.
Never reply or click on links within suspicious emails or texts. Contact the organization at a phone number you know to be correct to verify the validity (or not) of the email or text.
Occasionally, if we suspect fraudulent charges on your debit card, email@example.com will email you asking you to verify whether you actually made a transaction. It is okay to click in these emails to let us know whether you initiated the transaction or not. As always, if you have doubts, please contact your local branch or call 800-423-7026. Click here for more information on our debit card security features.
Read this helpful article for more information on suspicious emails.
I THINK MY CARD MAY HAVE BEEN INVOLVED IN A DATA BREACH
Often times when a breach is announced, it is not known immediately whether your specific card has been impacted. It is important to monitor information released from the retailer as well as any communications from United Bank to stay up-to-date on the breach. In addition, be sure to use online or mobile banking to monitor your accounts.
While it is not always necessary to replace a card that has been involved in a breach, if you are more comfortable doing so, please contact us at 800-423-7026 to discuss options.
Home Depot Breach
I AM A VICTIM OF IDENTITY THEFT
If your information such as wallet, Social Security card, or other personal, financial or account information is lost of stolen, you should contact the three credit reporting companies and place a fraud alert on your credit account. Check your statements for unusual activity. Depending on what information was lost or stolen, you may want to take additional steps. For instance, you can exercise your legal right to a free copy of your credit report.
Place an initial fraud alert by contacting one of the following credit reporting companies. They will contact the other two to alert them to your situation.
Request a credit freeze if you feel it necessary. This makes it less likely an identity thief can open new accounts in your name. To request a credit freeze, contact each credit reporting company to report that you are an identity theft victim and request a credit freeze. There may be a fee involved depending on the state in which you live.
Order your credit reports by contacting each of the credit reporting companies. Explain that you placed an initial fraud alert and order your free copy of your credit report.
Create an identity theft report by following these three steps:
1. Submit a complaint about the theft to the FTC at www.ftc.gov/complaint or by calling 1-877-438-4338. When you finish writing all of the details, print a copy of the report. It will print as an Identity Theft Affidavit.
2. File a police report about the identity theft, and get a copy of the police report or the report number. Bring your FTC Identity Theft Affidavit when you file a police report.
3. Attach your FTC Identity Theft Affidavit to your police report to make an Identity Theft Report.
Once you have completed these initial steps, be sure to review your credit reports and dispute any errors with the credit reporting companies. Contact United Bank for help ensuring that your United Bank accounts are safe.
For further information, please visit the
FTC ID Theft website.
WHO DO I CONTACT WITH QUESTIONS OR CONCERNS AFTER HOURS OR ON WEEKENDS?
Lost or Stolen Debit Card: Call 800-423-7026 and follow the prompts to report your debit card lost or stolen.
Lost or Stolen Credit Card: Call 800-423-7503 and follow the instructions.
You can also email firstname.lastname@example.org anytime. We will get back to you promptly to help resolve your issues.
MY ADVANTAGE PREPAID CARD HAS BEEN LOST OR STOLEN
If you find that your Advantage Prepaid Card has been lost or stolen, please call 800-416-6373 or visit myubadvantage.com and follow the instructions given.