COVID-19 FAQ

Covid 19 precautions and concerns

Are banks considered an essential service?

During the coronavirus pandemic you might hear the term essential service and question whether banks fall into this category.  Yes, the government has determined that banks are an essential service and are deeemed to be exempt from the directive to close.  For a full listing of office hours and locations please reference branch closings below and offices with drive through and appointment only service. 

 

How are you keeping your branches free of the virus?


As a standard practice, we are always mindful of the health and well-being of our customers, employees, and community members and take precautionary measures to keep our facilities clean and well maintained. We are increasing these measures to prevent the spread of COVID-19. All of our branches and offices are equipped with sanitation kits and we are using Lysol wipes to clean all communal areas at regular intervals during the day. Hand sanitizer is available on all teller counters. 

 

Is United Bank being impacted?

We are closely monitoring the situation and are following the guidance and recommendations provided by the Centers for Disease Control, World Health Organization, and county public health departments.  Additionally, we have a robust Business Continuity Plan in place to ensure our service to our customers remains uninterrupted.

 

Will United Bank be closing branches?


We understand the level of concern is rising as new reports surface. Currently, some United Bank branches have been closed and resources consolidated, but yes, we're still open for your banking needs.  We are encouraging drive-thru and ATM transactions when possible to limit lobby traffic.  As staffing requirements and public safety needs evolve, we may transition to drive-thru and appointment only.

Additionally, we are enabling some remote work options for our employees and have enhanced cleaning and disinfecting activities in place in order to promote a continued healthy and clean environment. Rest assured, we have dedicated team members and convenient tools in place to allow for uninterrupted banking services.

In support of Florida's statewide stay-at-home order, on April 3rd our Milton and Pace locations will transition to new drive-thru only operating hours:

 

Branch Adjusted Drive Thru Hours (As of April 6th)

In support of Florida's statewide stay-at-home order, on April 6th our Milton and Pace locations will transition to adjusted drive-thru only operating hours:
Pace: Monday - Friday 8:30 to 11:30 am
Milton: Monday - Friday 1:00 to 5:00 pm

Branch Closings (As of March 19th, 2020 @ 8:00 am)

Bay Minette Courthouse Square
Atmore Southside
East Brewton
Eastern Shore Centre

Locations with Drive-Thru or Appointment Only Service (As of March 19th, 2020 @ 8:00 am)

Atmore Main
Agriculture Office  
Bay Minette Hwy 59
Daphne
Flomaton
Foley
Frisco City
Jay
Lillian
Loxley
Loxley Business Banking Center 
Magnolia Springs
Milton 
Monroeville
Pace 
Semmes
Silverhill
Summerdale 

 

How can I access my account if the bank is closed?

At United Bank, we are taking a number of proactive steps to ensure your access to uninterrupted banking services while protecting the health and safety of our customers and employees.  We understand you may have questions related to your banking needs.  Understandably this is an uncertain time, and we always want to be proactive in sharing our preparedness plan.  We want to make sure you have access to all the financial services we offer to access your accounts and services without needing to visit a branch.  

  • Online Banking- Visit www.UnitedBank.com to enroll or access online banking 
  • Mobile Banking- Download our mobile app at on the apple store or google play by searching UB Mobi for consumer app and UB Biz for business app. 
  • Smart ATMS- Deposit taking ATMs at all locations.  
  • 24/7 Telephone Banking Line- 251-368-7979 or 1-800-861-8752

What do I do for consumer, mortgage & business disruption?

Caring for our communities and customers is our top priority.  We deeply appreciate your relationship and we understand this is also a difficult time for you personally and possibly your business.  If you experience a severe financial hardship as a result of the coronavirus event, we are here to help you.  Contact one of our experienced bankers at 1-800-423-7026 for assistance.  Visit www.UnitedBank.com/CovidBusinessResources for more information related to business resources.  

 

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