COVID-19 FAQ

Covid 19 precautions and concerns

Update as of March 5th

Effective March 8th, all of our lobbies will reopen with normal business hours. We encourage our customers to continue to wear masks and observe social distancing. You may also use drive-through banking, mobile banking, online banking, mobile deposit and Smart ATM banking whenever possible.

Update as of February 2nd

Effective February 2nd, our East Brewton branch is temporarily closed. Please visit our Brewton office to access our Smart ATM. To make an appointment with a banker, please contact your local branch.

Update as of January 26th

Effective January 26th, all of our lobbies will return to appointment only service. Drive-thru banking will remain open as well as access to our on-site ATMs and night depositories. Online, mobile, and telephone banking are also available. If you need access to your safe deposit box or other lobby services, please contact your local branch to set up an appointment.  

Location Operating Hours

Operating/Lobby Hours by Location

**Updated March 8th

Atmore Main

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 8:30 am to 5:00 pm, Closes at 5:30 pm on Fridays

Atmore Southside

  • Drive Thru Hours: 9 am to 5 pm
  • Closed 1 pm to 2 pm

Bay Minette Courthouse Square

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Bay Minette Hwy 59

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm; Closes at 5:30 pm on Fridays

Brewton

  • Lobby Service Hours: 9 am to 5 pm

Daphne

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

East Brewton

  • Drive Thru Hours: 9 am to 4 pm
  • Closed 1 pm to 1:30 pm

Eastern Shore Center

  • Lobby Service Hours: 9 pm to 5 pm
  • Closed 1 pm to 2 pm

Flomaton

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 8:30 am to 5:00 pm

Foley 

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm; Closes at 5:30 pm on Fridays 

Frisco City

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 8:30 am to 5:00 pm

Jay

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 8:30 am to 5 pm

Lillian

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Loxley

  • Lobby Service Hours: 9 am to 4 pm  
  • Drive Thru Hours: 9 am to 5 pm

Magnolia Springs

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Milton

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Monroeville

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 8:30 am to 5 pm; Closes at 5:30 pm on Fridays

Pace

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Semmes

  • Lobby Service Hours: 9 am to 4 pm
  • Drive Thru Hours: 9 am to 5 pm

Silverhill

  •  Lobby Service Hours: 9 am to 4 pm
  •  Drive Thru Hours: 9 am to 5 pm 

Summerdale

  •  Lobby Service Hours: 9 am to 4 pm
  •  Drive Thru Hours 9 am to 5 pm

 

Accessing Your Accounts

How can I access my account if the bank is closed?

At United Bank, we are taking a number of proactive steps to ensure your access to uninterrupted banking services while protecting the health and safety of our customers and employees.  We understand you may have questions related to your banking needs.  Understandably this is an uncertain time, and we always want to be proactive in sharing our preparedness plan.  We want to make sure you have access to all the financial services we offer to access your accounts and services without needing to visit a branch.  
  • Online Banking - Visit www.UnitedBank.com to enroll or access online banking 
  • Mobile Banking - Download our mobile app on the apple store or google play by searching UB Mobi for consumer app and UB Biz for business app. 
  • Smart ATMS - Deposit taking ATMs at all locations.  
  • 24/7 Telephone Banking Line- 251-368-7979 or 1-800-861-8752
What do I do for consumer, mortgage & business disruption?
 
Caring for our communities and customers is our top priority.  We deeply appreciate your relationship and we understand this is also a difficult time for you personally and possibly your business.  If you experience a severe financial hardship as a result of the coronavirus event, we are here to help you.  Contact one of our experienced bankers at 1-800-423-7026 for assistance.  Visit www.UnitedBank.com/CovidBusinessResources for more information related to business resources.  
 

How United Bank is Creating a Safer Banking Experience

How are you creating a safe experience for your customers and employees?

Thank you for your patience.  We’ve worked hard to meet your banking needs while also supporting the health and wellbeing of our staff and customers.  We are taking the following measures to safeguard our customers and employees: 
  • Advanced cleaning and disinfecting procedures are in place and our employees will be wearing masks. 
  • Customers are required to wear masks to enter the lobby. Hand sanitizer will be available to lobby customers. If you don't feel comfortable wearing a mask, the drive thru is available for your banking needs. 
  • We still encourage customers to use drive-through banking, mobile banking, online banking, mobile deposit and ATM banking whenever possible. 
  • We will have designated teller windows & service desks available with protective barriers in place. 

How are you keeping your branches free of the virus?

As a standard practice, we are always mindful of the health and well-being of our customers, employees, and community members and take precautionary measures to keep our facilities clean and well maintained. We are increasing these measures to prevent the spread of COVID-19. All of our branches and offices are equipped with sanitation kits and we are using Lysol wipes to clean all communal areas at regular intervals during the day. Hand sanitizer is available on all teller counters to lobby customers. 

FAQs

Are banks considered an essential service?

During the coronavirus pandemic you might hear the term essential service and question whether banks fall into this category.  Yes, the government has determined that banks are an essential service and are deemed to be exempt from the directive to close. 
 

Is United Bank being impacted?

We are closely monitoring the situation and are following the guidance and recommendations provided by the Centers for Disease Control, World Health Organization, and county public health departments.  Additionally, we have a robust Business Continuity Plan in place to ensure our service to our customers remains uninterrupted.

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